At Arvicon International, we have gained
diversified experiences in our journey of 70 years, in the Indian natural
stone industry. In the initial days, we invested good sum of money in
offering free samples, courier cost etc. But to the contrary, the final
result was not profitable rather it hardly turned any query to a deal. We did
not receive any feedback from the parties regarding approval or dis-approval
of the samples sent or the price quoted, thus leading to disappointments and
discouragement on our part.
With time we decided to modify our sampling practices and started with “paid
samples”. Wherein, the customers were required to pay for samples of
expensive stones such as Black Galaxy, Sun Mint, etc., and also for the
courier charges. For stones that were not very expensive, we charged the
courier cost only or sent the samples through customers’ desired
courier or from their account on “to-pay” basis. The results were
astonishingly positive. We started receiving quick response from the
customers and most inquiries turns into business. We did good business
with the said sample policy.
However, we have amended the above policy to serve our customers, better.
Presently, we are charging for samples of very expensive stones
along with the courier cost or only courier cost if the products are not
very expensive. The cost of aforesaid samples and courier is reimbursed
to our esteemed customers once they place their order with us. We ensure
that our customers do not suffer the initial sample or courier cost and
always receive value-for-money spent.
This revised policy works out very nicely and most of the inquiries turns
into business. The win-win situation between both the parties leads to long
term business associations and we hope all our esteemed clients will
co-operate with us and understand the prima for our customer oriented
sample policy.
